Thuiswinkel waarborg

Privacy statement (EU)

This privacy statement was last updated on September 9, 2022 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://picnicbox.eu. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Name: Get Fulfilment
Country: Nederland
Purpose: Verwerking van bestellingen
Name: Sohosted
Country: Nederland
Purpose: Opslag database

Name: Google LLC
Country: Verenigde Status
Purpose: Analytics, Mail & Drive
Data: Contactgegevens, IP Name: Meta for Business
Country: Verenigde staten
Purpose: Marketinguitingen
Data: IP Name: Mailchimp
Country: Verenigde staten
Purpose: Marketinguitingen
Data: Contactgegevens, IP Name: LinkedIn
Country: Verenigde staten
Purpose: Marketinguitingen
Data: IP Name: PostNL
Country: Nederland
Purpose: Verzending
Data: Contactgegevens, Afleveradres Name: Badaco
Country: Nederland
Purpose: Accountant
Data: Contactgegevens, Factuuradres, Betaalgegevens

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Picknickbox
Johannes van Andelstraat 20
3553TJ
Utrecht
Netherlands
Website: https://picnicbox.eu
Email: ln.xobkcinkcip@ofni
Phone number: 003130 231 9070

Annex

WPML

WPML uses cookies to identify behind the user's current language, last visited language and the language of users who have logged in.While you are using the plugin, WPML will share data from the site through the Installer. No user data will be shared. 

WooCommerce

We collect information about you during the checkout process in our store. 

What we collect and store

When you visit our site, we collect the following information:
  • Products viewed by you: for example, we use this data to show you products that you have recently viewed
  • Location, IP address and browser type: We use this information to calculate tax fees and shipping costs
  • Shipping address: we ask you to fill in this information, so that we can, for example, calculate the shipping costs before you place an order and then ship the order to you!
We also use cookies to store products in your shopping cart while you browse our site.When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information, such as a username and password. We use this information for the following purposes:
  • To send you information about your account and order
  • To respond to your requests, including refunds and complaints
  • To process payments and prevent fraud
  • Comply with all legal obligations we have, such as calculating taxes
  • To improve our store offer
  • To send you marketing messages, if you so choose
When you create an account, your name, address, e-mail address and telephone number will be used to automatically fill in the checkout information for future orders.In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not required by law to keep it. We keep order information for 5 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses.We will also save comments or ratings if you leave them.Through our website, a cookie is placed from the American company Google, as part of the "Analytics" service. We use this service to keep track of and to get reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as third parties process the information on behalf of Google. We have no influence on this. The information that Google collects is anonymized as much as possible. Your IP address is emphatically not given. The information is transferred to and stored by Google on servers in the United States.

Who of our team has access

Members of our team have access to the information you have provided to us. For example, both Admins and Store Managers have access to:
  • Order information, such as the products purchased, date of purchase and delivery address, and
  • Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete orders, fulfill orders, issue refunds and support you.

What we share with others

We share information with third parties that help us deliver our orders and store services to you;
  • PostNL
  • DPD
  • Get fulfillment

Payments

We accept payments via Mollie. When processing payments, some data is transferred to Mollie. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.Please refer to the Privacy Policy of Mollie for more information.

MailChimp for WooCommerce

While shopping, we keep a record of your email and the contents of the shopping cart on our server for a maximum of 30 days. This record is maintained to repopulate the contents of your shopping cart if you switch devices or have to come back another day. Read here our privacy policy.

Complianz | The Privacy Suite for WordPress

This website uses Complianz's Privacy Suite for WordPress to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process personally identifiable information, and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.